If you have any complaints, you can reach us through the following means:
- Send an email to services@custodiantrustees.com
- Visit any of our offices nationwide to lodge your complaint.
- Submit a written complaint at our head office or any of our branches.
- Make an oral complaint via our telephone lines.
- Use our social media platforms or written communication.
Processing Complaints:
- Complaints will be acknowledged within 48 hours.
- Complaints will be handled fairly and promptly.
- Investigation and consultation will be conducted diligently.
- Progress updates will be provided.
- If unresolved, complaints may be escalated to the regulator:The Complaints Bureau,
National Insurance Commission,
Plot 1239, Ladoke Akintola Boulevard,
Garki II, PMB 457 Garki, Abuja, Nigeria.